The objective is to enable people in different departments, companies or geographical locations to use the same terms to describe the same real world objects, practices and relationships. It is part of Frameworx. The Information Framework uses Unified Modeling Language to formalize the expression of the needs of a particular stakeholder viewpoint. The Information Framework provides the common language for communicating the concerns of the four major groups of constituents stakeholders represented by the Frameworx Viewpoints - Business, System, Implementation and Deployment, as defined in the Frameworx Lifecycle.
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Defining these process from the outset will give your company an edge over the competition and the ability to adapt to shifting business landscapes and challenges. Failing to create a clear business process framework costs companies money and frustrates employees and customers. Leaders in the fields of information technology, telecommunications, and other digital services have spent years building the bridges between industries and creating reliable, common frameworks upon which successful digital enterprises can be run.
These integrated systems are referred to as the business process framework, or the eTOM model, a scaffolding of best practices that will help your company build or rebuild its systems, operations, and infrastructure from the ground up. The business process framework is a collection of best practices, standards, and models that have been developed and refined by a collaborative community of digital pioneers.
At its core, it is a hierarchical inventory of all the elements and systems involved in running an adaptable, agile, service-focused company.
Developed by TM Forum, the business process framework grew out of a collaboration between telecommunications companies who were searching for an effective way to communicate with each other. But as the telecommunications industry gave way to a diverse landscape of digital enterprises, leaders got together to reimagine eTOM and update it for the 21st century—making it broad enough to apply to any digital enterprise but structured enough to give a wide array of businesses a common language.
Benefits of the business problem framework The business process framework is ideal for companies who are looking for a comprehensive but customizable set of best practices that different companies can apply to different aspects of their organizations, products, or services. For example, service providers like a domain host or an Internet service provider can use the business process framework as a reference point for internal system restructuring, as well as relational agreements with other companies.
A telecommunications provider might use the process to plan, design, and implement a technology upgrade across their system, leading to streamlined product delivery and greater customer satisfaction. An entertainment business could use the framework to help with knowledge management, creating systems for teams and companies to share information so everyone is on the same page.
By implementing the eTOM framework, your business can: Create a common language for everyone involved in a project, improving communication inside your businesses and with partners, suppliers, and marketers.
Provide a flexible approach to business management, allowing companies to create processes that meet their specific needs while still following industry practices. Offer business processes at all levels, from broad, enterprise-based areas like human resources and financial planning to the granular aspects of daily business operations.
Provide clear direction for internal employees and seamless working relationships with other businesses and contractors. Develop a clear process for developing products and products, creating a template that can be used—and reused—across the whole enterprise at various phases and stages of a project. Create processes and applications that allow customers to self-manage, saving companies money and consumers time. Drive down the cost of a project.
Reduce risks. Speed integration and implementation. But whichever process you prioritize, a clear, communicable and easily implemented process will help you increase efficiency, reduce costs, collaborate with others, and drive up customer satisfaction. How to make a business process framework Developers of the business processes have organized the framework into three major areas—all of which correspond to common categories of phases of product development and management.
These areas include strategy, infrastructure, and product; operations; and enterprise management. The three main conceptual sections of the eTOM model are divided into vertical columns, which specify end-to-end business processes such as billing and customer support, and horizontal rows, which deal with functional business processes like overseeing the supply chain.
At the first level of detail—often known as the CEO view—the eTOM helps a company visualize and plan for all the processes required for a successful enterprise. At each successive level, the business process framework becomes more detailed, specifying the different inputs, outputs, and activities required to complete common business functions from start to finish.
Strategy, infrastructure, and product This area includes all processes related to planning and managing the lifecycle of a product. These end-to-end business processes include: Operations support and readiness.
What is eTOM?
Business Process Framework (eTOM)
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